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Planned Outage: Shared Hosting Service Interruptions due to New UPS Installation

Monday, September 14, 2009 - 01:01 - Tim
Service Outage Summary:
Raines Internet Solutions will be conducting a new UPS (Uninterruptable Power Supply) unit roll-out which will cause a power cycle of all our rack equipment. Customers will experience a short service interruption for approx 15min's starting at 10:00pm (AUS EST) on the 15th December 2008.
Further Outage Details and Effected Services:
A brand-new 3kVA (3000VA) HP R3000XR UPS will be installed into the primary rack which houses both our shared-hosting servers and switch gear. The interruption to service will occur briefly as we cycle the power on all gear in the rack so that all units can be connect to the new UPS.
Customers who have web hosting plans or services on either of our Windows Server or Linux Server systems will be affected by the outage. The following is a list of services that may become un-available during the outage period:
  • Email Services (Inbound Mail - POP3 and IMAP4, Outbound Mail - SMTP)
  • Web Services - All Websites will be un-available.
  • DNS Services - DNS for locally hosted domains will be down. Domain Customers who use off-site DNS Servers will be un-effected.
  • Database Servers (MySQL Services on Windows and Linux, MSSQL for Windows)
  • Customer Control Panel Access will un-available.
Actions Required By Customers and End-Users:
Raines Internet Solutions recommends not attempting to connect into email services for those customers who have Mail enabled on there domain name.
The following is a general guide to any service interuption proceedure. This service outage is considered low risk to customer data but we still are required to make mention to the following statement:
Before the outage occurs we suggest making a backup of your web site and email setup. You can do this by selecting the Backup option in your Web Hosting Control panel. Raines Internet Solutions performs a daily; 7-day cycled off-site backup of both systems but will always recommend for customers to perform backup's of their own data as a precautionary measure.
No other actions are required by customers during the move. Please Contact Us on our new Support Number: +61 3 9912 6838 for further questions. During the move we will provide an Out of Hours phone service, please dial "+61 3 9912 6838" and hold the line until you are redirected to our out of hours service.

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