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Knowledge Base

Welcome to the Raines Internet Solutions Knowledge Base. The KB provides customers with a database of self-help articles that will enable quicker access to support and updates for our products, services and solutions.
 
Browse a Category:
Domain Names Support
Find Support Information regarding Domain Names.
RainesDirect Support
Find Support Information regarding RainesDirect.
Documentation & Manuals
Download or view documentation for Products and/or Services.
Tutorials & Demos
Find How-To Articles and self-help Tutorials.
Product Updates & Downloads
All Product Updates, Patches & Downloads are found here.
Support Articles related to WebMail Services.
Windows Hosting Support
Find self-help articles related to Windows Hosting environment.
Find self-help articles related to Linux Hosting environment.
 
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KB10503857 - Tutorial: How to access your web site using WS_FTP.Wednesday, July 23, 2008 - Tim
Tutorial: How to Publish your web site using WS_FTP.
This article provides a flash tutorial on how to access your web site using the application which Raines Internet Solutions recommends for FTP Access called; WS_FTP.
Hits: 2723 

KB1050919 - Download: Recommended FTP Client Software for Raines Internet Solutions FTP AccessFriday, May 15, 2009 - Tim
KB1050919 - Recommended FTP Client Software for Raines Internet Solutions FTP Access

If you require an effective and simple to use software package to connect to the Your Accounts FTP Server or to our own shared FTP Server then use our recommend product available in this article.

Hits: 8459 

KB10502839 - Known Issues with RainesDirect Email Forwarding ServicesWednesday, May 13, 2009 - Tim
KB10502839 - RainesDirect Email forwarding does not work. Email is returned to sender with reply explaining the recipient address was non-existant or delivery-failure.

This article discusses some of the known issues with the RainesDirect Email Forwarding feature, and how to prevent some cases of email delivery failure.

Hits: 3296 

KB10505138 - Cannot Access the Premium WebMail Client for Windows-based Hosting (SmarterMail)Tuesday, March 15, 2011 - Tim
KB10505138 - Cannot Access the Premium WebMail Client for Windows-based Hosting (SmarterMail)
This article explains some common problems with access to the Premium WebMail client called SmarterMail which is offered to Raines Internet Solutions Windows Server Hosted Clients and Dedicated Email Hosted Clients.
Hits: 3734 

KB1050559 - TRENDnet Product Support, Firmware and Driver DownloadsWednesday, May 13, 2009 - Tim
KB1050559 - TRENDnet Product Support, Firmware and Driver Downloads

This article provides customers with downloads, resources and support for the TRENDnet Product range.

Hits: 8437 

KB10505652 - How to Publish Your iWeb Site in Mac OSX to Your Raines Web Hosting AccountWednesday, May 13, 2009 - Tim
KB10505652 - How to Publish Your iWeb Site in Mac OSX to Your Raines Web Hosting Account

This article helps Apple Mac Users publish web sites via an FTP Client after creating or updating content using the iWeb Application which is provided with the iLife suite of software.

Hits: 4184 

KB10504711 - Documentation for Advanced Content Management Solutions provided by Raines Internet SolutionsWednesday, May 13, 2009 - Tim
KB10504711 - Documentation for Advanced Content Management Solutions provided by Raines Internet Solutions

This article provides customers access to full documentation for Advanced Content Management solutions provided by Raines Internet Solutions.

Hits: 3373 

KB10504810 - How to Access to WebMail Services for your Email DomainTuesday, March 15, 2011 - Tim
KB10504810 - How to Access to WebMail Services for your Email Domain

This article provides customers with a reference to URL's that allows them access to WebMail Services running on their Hosted Domain Name.

Hits: 3549 

KB10505639 - Problems connecting to your Web Site using FTPSunday, February 28, 2010 - Tim
KB10505639 - Problems connecting to your Web Site using FTP

This article provides some basic tips to assist Linux Hosting customers with FTP connection issues.

Hits: 3466 

KB10502122 - How to change the default Index document using .htaccess filesWednesday, May 13, 2009 - Tim
KB10502122 - How to change the default Index document using .htaccess files

Find out how to change the default Index document for your web site using a .htaccess file and the DirectoryIndex directive.

Hits: 3712 

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